Returns & Warranty

RETURNS POLICY

You can return your product purchased from nurvv.com for a refund, provided it is unused and in the original packaging with all accessories included, and is returned within thirty (30) days from the date delivery, using a pre-paid product return slip available on request from and issued by [email protected]. You bear the risk of loss during shipment. Items that are damaged, unsanitary, dented or scratched may be denied a return. If you do not return all components and original packaging, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing. We reserve the right to refuse refunds for returned items that do not meet all the above requirements.

RESTOCKING FEE

Where products are returned other than pristine, unopened condition, for reasons of hygiene certain components will need to be replaced with brand new components, the product repackaged and only made available for sale as a refurbished item. For all but pristine, timely unopened product returns we will apply a restocking fee of £75 GBP or $100 USD per unit and deduct this from any refund given. There is no restocking fee if the product is unopened. The restocking fee may be subject to VAT and/or sales taxes which will be applied as appropriate.

Online partner returns

For returns on products purchased through retail stores or partner websites, please contact the Customer Services of the site or store you purchased from.

Warranty

NURVV Run comes with a one-year limited manufacturer's warranty for the US and a two-year limited manufacturer's warranty for the UK, with the limitation being on the NURVV Run insole. See the warranty policy for details.

If your NURVV Run is not working as expected, please contact Customer Service to address the problem. If the problem cannot be resolved, NURVV will send a returns label and a replacement within 7 business days of receipt of your faulty product.