Returns & Warranty

30 Day Money Back Guarantee

For a limited time only Nurvv Limited is making an introductory offer in respect of Nurvv Run products purchased through Nurvv Limited’s website www.nurvv.com. This offer commences on the 19th of October 2020. During the offer period buyers of the Nurvv Run product may, if not satisfied with the product, return the product for a full refund less our handling charges.

To be eligible for this refund offer all of the following eligibility requirements must be met:

  • The product must have been purchased from the website www.nurvv.com, and
  • The product must be returned within 30 days of the date of purchase, and
  • When returning the product all components are to be returned in the original box and packaging, and
  • All product components must be in good working order, and;
  • The product should be suitably packaged and labeled to avoid loss or damage during the return transit process, and
  • Customer should ensure timely drop-off at a convenient return service point location at the customer’s expense
  • To initiate a return please contact Support for a returns label.

Nurvv Limited have no obligation to consider a request placed outside 30 days of the date of delivery or the latest estimated date of arrival. All refunds are at the sole discretion of Nurvv Limited.

Refunds will only be made directly to the original payment method. Refunds will be processed within 30 days by Nurvv Limited once the returned product has been received.

Regrettably, if you paid for any shipping costs these will not be included in the refund amount.

Refunds will be made less the return handling costs. Please see below table for the imposed costs per region:

Region Return Cost
USA $ 15.00
UK £ 10.00
EU £ 20.00

This offer cannot be applied to any purchases previous the offer start date. There is no cash alternative. This offer is subject to change without notice.

Purchases are subject to additional terms and conditions presented on the website www.nurvv.com and at checkout.

This offer may be discontinued by Nurvv at its sole discretion.

Seasonal Refunds

During the festive period from 15 November to 25 December 2020, where a product is purchased but not activated until the last week of December the refund period will be extended depending on the date of purchase to the later of 30 days from the date of purchase or 15 January 2021. To be eligible for this refund the procedures outlined in the standard Refund Policy must be followed. Please note any refund will only be made directly to the original payment method.

Store & Online partner returns

For returns on products purchased through retail stores or partner websites, please contact the Customer Services of the site or store you purchased from.

Warranty

NURVV Run comes with one-year limited manufacturer's warranty for the US and a two-year limited manufacturers warranty for the UK, with the limitation being on the NURVV Run insole. See the warranty policy for details.

If your NURVV Run is not working as expected, please contact Customer Service to address the problem. If the problem cannot be resolved, NURVV will send a returns label and a replacement within 7 business days of receipt of your faulty product.