At times, new NURVV Run firmware will need to be installed on your trackers to add new features and provide you with the best running experience possible.
The NURVV Run app will provide an alert when new firmware is available.
The firmware update process typically takes 15-25 minutes to complete, depending on the device and OS being used, and the speed of the network connection.
Before starting a firmware update, make sure that:
- Your mobile device has 20%+ battery charge
- Your mobile device has a connection to WiFi
- Your mobile device has Bluetooth enabled
- Your trackers have 40%+ battery charge
- The trackers are powered on, connected to the charger and charging
The NURVV Run app will guide you through the process of upgrading your tracker firmware.
Once the update is complete, the trackers can be removed from the charger and NURVV Run can now be used.
If any errors occur during the firmware update, follow the prompts in the NURVV Run app to restart the process. If errors persist, please contact NURVV Run Customer Service.
The firmware update involves downloading data. If your mobile device is on a limited data plan, consider connecting to an unmetered network such as your home WiFi, before starting the update.